Shipping and return policy

Shipping and Return Policy for Luxe Luna


1. Shipping Policy

Shipping Rates and Times:
- We offer free shipping on all orders.
- Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays.
- Estimated delivery times vary depending on your location and chosen shipping method.

International Shipping:
- We currently do offer international shipping which is chargeable.

Order Tracking:
- Once your order has shipped, you will receive a confirmation email with tracking information.
- You can also track your order status by logging into your Luxe Luna account on our website.

Shipping Address:
- Please ensure that your shipping address is correct and complete to avoid delays or lost packages.
- We are not responsible for items delivered to incorrect addresses provided by the customer.

2. Return and Exchange Policy

Eligibility:
- We accept returns and exchanges within 30 days from the date of purchase.
- Items must be unused, unworn, and in their original condition with tags attached.

How to Initiate a Return or Exchange:
- Contact our customer service team at [help@luxeluna.com] to initiate the return or exchange process.
- Provide your order number, details of the item(s) you wish to return or exchange, and reason for return.

Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
- We recommend using a trackable shipping method and insuring the package for your protection.

Refunds and Processing:
- Refunds will be issued to the original form of payment within 7-10 business days after we receive the returned item.
- Exchanges will be processed promptly upon receipt of the returned item, subject to availability.

Exceptions:
- Final sale items are not eligible for return or exchange unless they arrive damaged or defective.
- We reserve the right to refuse returns that do not meet our policy requirements.

3. Contact Us

If you have any questions about our Shipping and Return Policy, please contact our customer service team at [help@mylyxeluna.com].


By placing an order with Luxe Luna, you agree to comply with our Shipping and Return Policy as stated above. This policy is subject to change without notice, and any updates will be posted on our website.